Tricks or Trompe L\u27Oeil? An Examination Workplace Resistance in an Information Rich Managerial Environment

Management information generated by workflow information systems is often used for planning, costing, decision making and other management activities. By application of the principles of Grounded Theory, this paper summarises studies of acceptance of workflow systems and finds that user resistance is manifest in many forms. The paper also finds that previous divisions of this resistance are simplistic and fail to address the issue of data integrity. The paper attempts to add to the literature on user resistance to surveillance and to categorise the ways in which users work around systems resulting in information that is not a true reflection of actual activities. Thus management decisions are based upon an illusion of actuality and not on the reality of workplace activities. This leads to the usage of the Trompe L’Oeil, a decorative technique translating literally from French as ‘trick of the eye’ and used for example where a window with curtains and view is painted onto a wall to look like a real window and the observer perceives a window where no window exists

Resist, comply or workaround? An examination of different facets of user engagement with information systems

This paper provides a summary of studies of user resistance to Information Technology (IT) and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorizations of resistance have largely failed to address the relationships between the motivations for divergences from procedure and the associated workaround activity. This paper develops a composite model of resistance/workaround derived from two case study sites. We find four key antecedent conditions derived from both positive and negative resistance rationales and identify associations and links to various resultant workaround behaviours and provide supporting Chains of Evidence from two case studies

Resist, comply or workaround? : a case based analysis of workarounds and resistance to information systems

This study provides a summary of studies of user resistance to information systems and identifies workaround activity as an understudied and distinct but related phenomenon. Previous studies of resistance have categorised the majority of incidences of non-compliance as resistance and have largely failed to address the relationship between the motivation for deviation from procedure and the associated workaround activity. This study develops, through several iterations, a composite model of resistance and workaround using data collected from two case study sites. The data has been analysed according to established procedures and provides support for the identification of four antecedent conditions. The final model distinguishes two separate and distinct stages in resistant behaviours and provides evidence of the application of this theory from the two case study settings. Furthermore, the study recognises, with recourse to theory, that multiple interpretations of these behaviours is probable in organisations and that ignorance of these multiple interpretations may be a further antecedent condition underpinning of non-compliant behaviourEThOS - Electronic Theses Online ServiceGBUnited Kingdo

Resist, comply or workaround? : a case based analysis of workarounds and resistance to information systems

This study provides a summary of studies of user resistance to information systems and identifies workaround activity as an understudied and distinct but related phenomenon. Previous studies of resistance have categorised the majority of incidences of non-compliance as resistance and have largely failed to address the relationship between the motivation for deviation from procedure and the associated workaround activity. This study develops, through several iterations, a composite model of resistance and workaround using data collected from two case study sites. The data has been analysed according to established procedures and provides support for the identification of four antecedent conditions. The final model distinguishes two separate and distinct stages in resistant behaviours and provides evidence of the application of this theory from the two case study settings. Furthermore, the study recognises, with recourse to theory, that multiple interpretations of these behaviours is probable in organisations and that ignorance of these multiple interpretations may be a further antecedent condition underpinning of non-compliant behaviourEThOS - Electronic Theses Online ServiceGBUnited Kingdo